Blog# 10252019b

Rejecting a qualified applicant because of disability violates the Americans with Disabilities Act (ADA)

My reading of an alleged disability discrimination issue involving Tech Firm Guidewire. Today’s reading is of the EEOC press release 10/24/19, Guidewire Sued by EEOC for Disability Discrimination.


Tech Firm Illegally Refused to Interview Candidate Due To Hearing ImpairmentFederal Agency Charges

FOR IMMEDIATE RELEASE:   October 24, 2019

William R. Tamayo, District Director (415) 522-3366 
Roberta L. Steele, Regional Attorney (415) 522-3011
Marcia Mitchell, Supervisory Trial Attorney (415) 522-3143

SAN FRANCISCO – Foster City-based technology company Guidewire Software, Inc., violated federal law when it failed to accommodate and interview a qualified job applicant due to her hearing impairment, the U.S. Equal Employment Opportunity Com­mission (EEOC) charged in a lawsuit filed recently.

According to the EEOC’s investigation, the applicant applied for a contractor position as a user experience designer and, based on her resume, Guidewire’s hiring manager emailed her to schedule an initial phone screening. The applicant responded immediately, requesting a face-to-face meeting as an accommodation since her cochlear implants limit the clarity of sound coming through telephones and computers.

Guidewire instead suggested using a technology known as “Relay Conference Captioning” and the use of sign language as a back-up. When the applicant looked into this alternative, however, she found that there was a waiting period to set up an account to use this technology. She immediately informed the hiring manager and asked about an alternative captioning service built into WebEx, the product Guidewire had already planned to use for part of the interview. She also noted that she does not use sign language.

Guidewire never responded to her email and instead conducted screening interviews with four candidates who did not request reasonable accommodation, and ultimately offered the position to one of those candidates, the EEOC said. Rejecting a qualified applicant because of disability violates the Americans with Disabilities Act (ADA). The EEOC filed suit (CIV# 5:19-cv-06878) in U.S. District Court for the Northern District of California after first attempting to reach a pre-litigation settlement through its conciliation process. The EEOC’s lawsuit seeks lost wages, compensatory and punitive damages and injunctive relief designed to prevent such discrimination in the future.

“Guidewire had already determined that this applicant was qualified,” said EEOC Senior Trial Attorney Ami Sanghvi. “She simply requested a face-to-face meeting rather than a phone interview — something one Guidewire official deemed a ‘reasonable solution’ in their internal communications. By denying this reasonable request that would not have caused undue hardship, the company preemptively foreclosed this candidate’s shot to prove herself and earn a living.”

William Tamayo, the EEOC’s San Francisco District Office director, added, “Congress enacted the ADA to prevent just this sort of thing — employers refusing to consider qualified individuals be­cause of their disability.”

Tamayo noted that eliminating barriers in recruitment and hiring is one of six national priorities identified by the Commission’s Strategic Enforcement Plan (SEP).

The EEOC advances opportunity in the workplace by enforcing federal laws prohibiting employment discrimination. More information is available at

Here are the 6 national priorities as identified in the EEOCs Strategic Enforcement Plan:

EEOC’s substantive area priorities for Fiscal Years 2017-2021 (explained on pp. 6-9) are:

  1. Eliminating Barriers in Recruitment and Hiring.
  2. Protecting Vulnerable Workers, Including Immigrant and Migrant Workers, and Underserved Communities from Discrimination.
  3. Addressing Selected Emerging and Developing Issues.
  4. Ensuring Equal Pay Protections for All Workers.
  5. Preserving Access to the Legal System.
  6. Preventing Systemic Harassment.

**Notes on priority #1, Eliminating Barriers in Recruitment and Hiring (see pages 6 and 7):

  1. Eliminating Barriers in Recruitment and Hiring

EEOC will focus on class-based recruitment and hiring practices that discriminate against racial, ethnic, and religious groups, older workers, women, and people with disabilities. These include exclusionary policies and practices, the channeling/steering of individuals into specific jobs due to their status in a particular group, job segregation, restrictive application processes (including online systems that are inaccessible to individuals with disabilities), and screening tools that disproportionately impact workers based on their protected status (e.g., pre-employment tests, background checks impacting African Americans and Latinos, date-of-birth inquiries impacting older workers, and medical questionnaires impacting individuals with disabilities).

The growth of the temporary workforce, the increasing use of data-driven selection devices, and the lack of diversity in certain industries and workplaces such as technology and policing, are also areas of particular concern. This priority typically involves systemic cases. However, a claim by an individual or small group may fall within this priority if it raises a policy, practice or pattern of discrimination.


Facts About the Americans with Disabilities Act


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